Service
If the purchase is confirmed, the customer order will be delivered directly to Ulaanbaatar and local areas according to a delivery address. Our website will be open 24 hours a day, and our customer service will confirm your order within hour and ship within 24 hours. Payment methods: When purchasing from our online shopping site (store.ehlel.com) , payments can be made by card or account of all banks operating in Mongolia. Orders paid by ACCOUNT before 12 pm on business day will be delivered in the afternoon of that day. Payment made to the account after 12 pm or the order confirmed after 1 pm will be delivered between 15:00 and 20:00 on the next day. Orders placed on weekends (Sundays and public holidays) will be delivered within 24 hours of the start of the business day. You can track and manage your order in the “Location View” section of the ORDER HISTORY on our website.
Items ordered from the online shopping site store.ehlel.com can be refund under the following conditions: submitting a refund request to store.ehlel.com within 24 hours. In case of defective goods (factory, transportation, storage) replacement service is free of charge. If the customer would like to cancel the purchase or return the goods, the site will transfer the price of the goods to the customer's account within 4 working days. Delivery and return charges will be deducted from the price of the goods if the buyer fails to pay the return, even if the customer is responsible for the return of the returned goods. If the customer paid for the goods through an internet banking account and cancelled the order at his / her own request, the interbank transaction fee of MNT 300 will be deducted. If the customer paid for the goods through an internet banking account or by card, the bank charges a fee based on the value of each transaction, so when returning the goods, the fee is deducted and the balance is transferred to the customer's account. Contribution rate: Golomt Bank card 2% State Bank Card 2% Khan Bank Card 2% Other cards 3%